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Help & FAQ

ABOUT OUR HAIR
Q:Is the hair 100% unprocessed human hair?

Yes, the hair is cut from one donor with full cuticle aligned, no acid bath, natural unprocessed.

Q:How long does u hair last?

This hair can last for a very long time under good care. Treat it like your own hair and take very good care of it, then it will last much longer.

Q:What color is the hair, I wasn't able to select a color during the checkout process?

1B (natural black) - is ONLY available Which is the unprocessed color.

Q:How Much Does Each Bundle Weight?

Each bundle weighs 3.5 ounces/100 grams.

Q:How many bundles do I need to make a full head?

12''-24'' need 3 bundles,26''-30'' need 4 bundles or more

Q:Can they be straightened, curled ?

Yes, as it is 100% human hair, it can be straightened (except curly hair), curled, colored and bleach. As a general rule it’s easier to darken the hair than to lighten the hair.

Q:Can I co-wash the hair?

Co-washing also known as conditioner washing,is a way to clean the hair without the use of shampoo.Co-washing is often considered very good for curly hair.Co-washing consists of cleansing the hair with a moisturizing conditioner.

Q:How the hair is measured?

The straight textures are measured true to length. The curly,body wave,loose wave and deep wave are measured when hair is pulled straight.

SHIPPING RETURN & EXCHANGES
Q:How long do you take to dispatch an order?

Orders placed before 3pm PST ship that day.

Q:How long will it take to receive my order?

We use express shipping such as fedex/dhl/ups 3-4days to usa 4-5days to most other country,Once your order has shipped, you will receive a tracking number by email, enabling you to track your order.

Q:What is your return policy?

ELEMOHAIR offers a 30-day Quality Guarantee on all of our products. Your can try, dye, and style their hair any way you want. If your don't like it, your can exchange it for a replacement. If your do not alter the hair, your can return it for a full refund within 30 days.

Q:I received the wrong item in my delivery. What do I do?

If you have received the wrong item, please call/email us with your Order ID and Product Name & Size. All of the above must be submitted to elemohair@gmail.com or call +86 18826225538, so that our Customer Service team can review your claim and correct your order.

Q:HOW DO I PAY FOR AN ORDER?
To pay for your order on elemohair, follow the steps below:

1) Select the order and click the "ADD TO CART" button
2) Choose paypal payment method on the checkout page

Q:What types of payment do you accept?
We accept the following payment methods:
Credit cards: VISA, MasterCard, Paypal and American Express.

Q:Can I use multiple promo codes in one order?

At this time, only one promo code can be used per order.

Q:Can i cancel the order?

Yes your cancel u order as long as it is not shiped out yet,just mail us with u order number (elemohair@gmail.com)

Q:When will I receive my refund?

The refund caused by order cancellation, refund agreement or Mediation will be process instantly from paypal.

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