Replenish Shipping Cost
FAQs
A: Orders ship within 24 hours. We offer Express shipping ( free shipping ) which takes 2-4 bus days ( 2-4 Bdays in USA, others is 3-5 days ). The Express Shipping includes DHL and Fedex. And you can receive a notification after shipped out.
NOTE: PO.Box is not accepted. Don't use a PO.Box as your shipping address. Otherwise the package can not be delivered.
Q: Can I straighten / style the hair with flat iron/curler?
A: Yes, the hair is 100% virgin hair, so you can straighten / style it with flat iron/curler, and you can dye it as well. It is noteworthy that you need to pay attention to the time. DON’T Overtime.
Q: Do I have to have a PayPal account to order? Can I use my credit card?
A: No need to have a PayPal account to order, you can pay with Credit/Debit Card directly. If you have any payment problems, please contact with us: elemohair@gmail.com
Q: Do I need to pay the tax?
A: Usually you do not need to pay taxes, but if your country's customs is more stringent, you will be charged a certain amount of duties. We usually try to avoid tariffs for you as a low-declared invoice with parcels, however, it is not 100%. You will need to pay the duties if the custom still charges customs duties.
Countries with more stringent customs authorities include:
Germany, Italy, South Africa, almost all South American countries, UK( occasionally ), Canada( occasionally ).
Q: Which size is your wig cap(Circumference)? Can i ask for a large size / small size?
A: All of stock is standard medium, it is 22.5 inches. And it has adjustable straps. Normally it can match the head of most people.
Small wig cap size is 21.5 inches, large wig cap size is 23.5 inches, you should know your own head size and make a suitable decision.
If you want to change to the small/large wig cap, please kindly remember to put a note or contact with us when you place order
Q: How long can I know each length? How can I know which length I need?
A: Hi,dear, you can check this Length Reference:
Q: Do all the hair come in 1b or can I get a #2,#27?
A: We only have the color #1b( natural black ) in stock, if you want other colors, you can send us an email: elemohair@gmail.com , And you'd better provide a pic of the color you want. Normally, we provide coloring service for some colors.
Q: What type of hair care products should I use?
A : Treat this hair just as if it was your own hair.
1. Use good shampoo and hair conditioner to care the hair. It’s important to keep the hair soft and shiny.
2. You could use gel or spray styling products to keep the hair style.
3. Olive oil will be a good choice to keep the hair healthy.
Q: How long can it last?
A: Normally it depends on your method/level of care. Treat it like your own hair and take very good care of it, then normally it could last longer than 2 years
Q: Can I exchange/cancel my order?
If you want to cancel or change your order, please send email to elemohair@gmail.com at first. If within 2 hours after ordered, we can do it for you, If over 2 hours, we can't make sure that.
Q: How can I get in touch with you ASAP?
A: Email is the best recommendation, and you'd better write the most urgent question as the email title, and concise. The imessage/phone is the second option.
Q: How do I return my order? And how much will i get refund if i return the parcel already received ? Who pay for the the return charge ?
A: You can send an email to us, title as “Return + Order Number + Reason”, we will response ASAP. If you don't want your order /or you place wrong order/ or want a longer length/ you would like to exchange the order , you will pay for the return charge, and if you want refund will be reduced the 20$ from your amount ( because of the shipping fee we paid at the beginning)
IF YOU HAVE OTHER FAQs, PLEASE VIEW MORE HERE>>https://www.elemohair.com/community/faq
HOW TO WASH & CARE
When it comes to human hair wigs, you want them to look their best. You already know you have to wash and take good care of them, but it can be confusing figuring out some of the nuances, like how often and what products to use.
To help you with your at-home wig care routine, we' ve outlined all the
do's and don'ts to make sure your wig looks its finest. From explaining
how to wash your wig at home to revealing how to dry it, we' ve got you covered.
Lace Wig Types
Before we jump right in, let’s do a rundown of two popular kinds of human hair wigs. Understanding these different types may help when it comes to your at-home care routine.
Lace front wigs: These wigs have a sheer lace base hairpiece that looks like your natural scalp, which is sewn into the crown of the wig. The lace is only in the front of the wig, giving the appearance of your natural hairline.
360 lace front wigs: A 360 lace front wig includes the lace piece all around the outside edges of the wig, rather than only in the front. These wigs are a great option for when you’re looking to style your hair in a high ponytail, which reveals your scalp around your neckline.
Should I Wash My Wig Before Wearing it?
Let’s start at the top. You just purchased a ready-to-wear wig, now what? Deciding if you want to wash it before wearing it is really a personal choice. It is important to keep in mind that every time you wash your wig, it shortens its lifespan. With that said, some women feel more comfortable putting on a freshly washed wig. Another option is to give it a quick rinse versus a full shampoo and condition.
How Often Should I Wash My Human Hair Wig?
Deciding how often you want to wash your wig is another personal choice. However, many women choose to wash their lace front wigs once every one to two weeks. If the hair begins to feel sticky or dry, it may be time to give it a rinse.
The same goes if it begins to lose its curl or volume. Remember, washing your wig will limit its lifespan, so you don’t want to over wash it. If you wear a wig cap underneath and remove your wig before going to bed, you can help reduce the number of times you need to shampoo and condition it.
How to Wash a Human Hair Wig?
Now that you know how often to wash it, it’s time to figure out how to wash a human hair wig. You’ll find that your wig washing ritual can be done in just five easy steps.
Step 1: Pre-wash care
Begin by prepping your wig. You’ll want to use a wide-tooth comb or your fingers to gently comb through any tangles. It’s best to start from the bottom and work your way up toward the roots.
Step 2: Rinse
The next step involves getting your lace wig wet. Place your wig under the faucet and use cool to lukewarm water to fully submerge it. If you have a long-haired wig, place it under a shower faucet to prevent the locks from going down the drain. After rinsing, gently remove the excess water with your hands and get ready to shampoo. Go easy on it—do not twist to wring it out.
Step 3: Shampoo
Place a small amount of shampoo into your hands and stroke the hair from roots to ends, keeping the shampoo away from the scalp of the wig. It’s important not to be heavy-handed when it comes to shampooing—avoid scrubbing or rubbing the hair, as this could damage the strands.
For the best results, use a clarifying shampoo that is specially made for human hair wigs. These shampoos are gentle enough not to damage the hair and they are designed especially for your wig’s needs. Some women prefer to use mild shampoos for color-treated hair.
To remove the shampoo, run cool water from the base down to the bottom of the hair. Once you’ve gotten rid of the shampoo and the water runs clear, use a towel to gently blot the hair before applying conditioner. The wig can still be damp, but you don’t want it to be sopping wet.
Step 4: Condition
Now you’re ready to condition. Just like the shampoo, you’ll want to use a wig-approved hydrating conditioner. Work a small dab into the wig, starting at the bottom. Gently comb through the strands with your fingers, keeping the conditioner away from the base of the wig. You can let most conditioners set for one to five minutes, but follow the directions on the bottle. Once the time’s up, run cold water from the top of the wig down to the ends of the strands, making sure you get rid of all the conditioner before blotting it dry.
Step 5: Dry
You’ve washed and cleansed your lace wig, so now you just have to wait for it to dry. Use a towel to lightly blot it and then leave it on a wig stand to air dry. Avoid using a blow dryer and brushing the hair until the lace wig is completely dry. Once it’s no longer wet, you can style your wig as you normally would.
How to Prolong Your Lace Wig’s Lifespan
wig installation
Your hair will look vibrant as ever now that you understand how to wash your wig at home, but there are some other ways to prolong its lifespan.
1. Keep it on a wig stand when you’re not wearing it. This can help maintain its structure and keep it from getting tangled.
2. Avoid hot water, saltwater, and chlorine to prevent any damage to the strands.
3. Be mindful of what tools you use to style your wig. Depending on the style and texture, you may not want to use heated styling tools, such as curling irons or straighteners. When in doubt, go easy on your wig.
The more careful and gentler you are to human hair wigs, the longer it will last.
Now that you know how to care for a human hair wig at home, check out all our wig and hair extensions here at Elemo Hair. Whether you’re going for a virgin straight look or a body wave style, we have eight different textures to ensure you look and feel your very best.
If you need to book your local hairstylist nearby, you can simply enter your zip code to find if there are available hairtstylist near you>>https://www.elemohair.com/apps/store-locator