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FAQs

Q: How long does shipping usually take? And can I use a PO.Box as shipping address?

 

A: Orders ship within 24 hours. We offer Express shipping ( free shipping ) which takes 2-4 bus days ( 2-4 Bdays in USA, others is 3-5 days ). The Express Shipping includes DHL and Fedex. And you can receive a notification after shipped out.

NOTE: PO.Box is not accepted.
Don't use a PO.Box as your shipping address. Otherwise the package can not be delivered.

Q: Can I straighten / style the hair with flat iron/curler?

A: Yes, the hair is 100% virgin hair, so you can straighten / style it with flat iron/curler, and you can dye it as well. It is noteworthy that you need to pay attention to the time. DON’T Overtime.

Q: Do I have to have a PayPal account to order? Can I use my credit card?

A: No need to have a PayPal account to order, you can pay with Credit/Debit Card directly. If you have any payment problems, please contact with us: elemohair@gmail.com

Q: Do I need to pay the tax?

A: Usually you do not need to pay taxes, but if your country's customs is more stringent, you will be charged a certain amount of duties. We usually try to avoid tariffs for you as a low-declared invoice with parcels, however, it is not 100%. You will need to pay the duties if the custom still charges customs duties.

Countries with more stringent customs authorities include:

Germany, Italy, South Africa, almost all South American countries, UK( occasionally ), Canada( occasionally ).

Q: Which size is your wig cap(Circumference)? Can i ask for a large size / small size?

A: All of stock is standard medium, it is 22.5 inches. And it has adjustable straps. Normally it can match the head of most people.
Small wig cap size is 21.5 inches, large wig cap size is 23.5 inches, you should know your own head size and make a suitable decision.

If you want to change to the small/large wig cap, please kindly remember to put a note or contact with us when you place order

Q: How long can I know each length? How can I know which length I need?

A: Hi,dear, you can check this Length Reference:



Q: Do all the hair come in 1b or can I get a #2,#27?

A: We only have the color #1b( natural black ) in stock, if you want other colors, you can send us an email: elemohair@gmail.com , And you'd better provide a pic of the color you want. Normally, we provide coloring service for some colors.

Q: What type of hair care products should I use?

A : Treat this hair just as if it was your own hair.

1. Use good shampoo and hair conditioner to care the hair. It’s important to keep the hair soft and shiny.

2. You could use gel or spray styling products to keep the hair style.

3. Olive oil will be a good choice to keep the hair healthy.

Q: How long can it last?

A: Normally it depends on your method/level of care. Treat it like your own hair and take very good care of it, then normally it could last longer than 2 years

Q: Can I exchange/cancel my order?

If you want to cancel or change your order, please send email to elemohair@gmail.com at first. If within 2 hours after ordered, we can do it for you, If over 2 hours, we can't make sure that.

Q: How can I get in touch with you ASAP?

A: Email is the best recommendation, and you'd better write the most urgent question as the email title, and concise. The imessage/phone is the second option.

Q: How do I return my order? And how much will i get refund if i return the parcel already received ? Who pay for the the return charge ?

A: You can send an email to us, title as “Return + Order Number + Reason”, we will response ASAP. If you don't want your order /or you place wrong order/ or want a longer length/ you would like to exchange the order , you will pay for the return charge, and if you want refund will be reduced the 20$ from your amount ( because of the shipping fee we paid at the beginning)

IF YOU HAVE OTHER FAQs, PLEASE VIEW MORE HERE>>https://www.elemohair.com/community/faq

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